Help Centre

22atm FAQ – Your Questions Answered

Find answers to the most common questions about 22atm. From registration and PKR deposits via JazzCash to cricket betting, PSL markets and withdrawals — everything Pakistan players need to know is covered below.


Browse by Topic

Quick Navigation to Your Answers

Account & Registration

Getting Started on 22atm

Visit the Register page and fill in your username, email, Pakistan mobile number and password. Registration is free and takes under two minutes. A verification code will be sent to your mobile to confirm your account. Once verified, you can log in and start exploring the platform.

Yes. You must be 18 years or older to create an account on 22atm. Age verification may be requested before your first withdrawal is processed. Accounts found to belong to minors will be closed immediately and any balance forfeited.

No. Only one account per person is allowed. Duplicate accounts are detected during verification and may result in both accounts being suspended. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

On the Login page, look for the "Forgot your password" link. You will receive a verification code or link to your registered email or mobile number. Use it to set a new password. If you cannot access your registered contact details, email support at [email protected] for assistance.

Mobile verification happens during registration. For identity verification before your first withdrawal, you may be asked to upload a copy of your CNIC or passport and proof of address. This is standard procedure to keep accounts secure and is usually processed within 24 hours.
Deposits & Payment Methods

Adding PKR to Your Balance

22atm supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR with no currency conversion required. The full list of available methods is shown on the Deposit page after you log in to your account.

The minimum deposit is kept low so Pakistan players can start with a small PKR amount. The exact minimum for each payment method is displayed on the Deposit page inside your account. JazzCash and Easypaisa typically have the lowest minimums, making them a convenient choice for first-time deposits.

JazzCash and Easypaisa deposits are usually credited almost instantly. Raast transfers are also fast in most cases. Bank Transfers may take a little longer depending on your bank's processing time. If your deposit has not appeared after 30 minutes, contact support with your transaction reference number.

22atm does not charge a platform fee on deposits. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges. Check with your payment provider if you are unsure about any charges on their side.

Yes. New accounts are eligible for a welcome bonus on their first PKR deposit. The bonus is applied automatically once your deposit is credited. Bonus funds can be used across sports betting and casino games. Full terms and wagering requirements are available on the promotions section of your account.
Withdrawals

Getting Your Winnings Out

Log in to your account and go to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount and confirm the request. Make sure your account is verified before submitting a withdrawal, as unverified accounts may have requests held pending identity checks.

JazzCash and Easypaisa withdrawals are among the fastest, often processed within a few hours once approved. Bank Transfer withdrawals may take one to two business days depending on your bank. Processing times can be slightly longer during peak periods or if additional verification is required.

Common reasons for withdrawal delays include pending account verification, active bonus wagering requirements that have not yet been met, or a technical issue with your chosen payment method. If your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your account username and withdrawal reference.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. The current limits for each method are shown inside your account on the Withdrawal page. VIP players typically have higher withdrawal limits as part of their loyalty tier benefits.
Sports Betting

Cricket, PSL & More

Cricket is the main focus, with full coverage of PSL, T20 internationals, bilateral series and Pakistan domestic fixtures. Football markets cover major leagues and international tournaments. Esports betting is also available covering titles popular in Pakistan. Additional sports are added regularly based on season and player demand.

Yes. In-play betting is available for PSL matches and other major cricket events. Markets update in real time as the match progresses. You can bet on the next wicket, over totals, run rates and more while the game is live. Log in and navigate to the Betting section to see active in-play markets.

Markets include match winner, top batsman, top bowler, total runs, total sixes, fall of first wicket, method of first dismissal, over-by-over runs and more. The range of markets available depends on the specific match and format. PSL fixtures typically have the widest range of available markets.

If a match is abandoned before a result is determined, bets are generally voided and the stake is returned to your account balance. If a result is reached via a reduced-overs method such as DLS, settled bets stand. Specific rules are covered in the Terms and Conditions section.
Casino & Game Lobby

Slots, Live Casino & More

The Game Lobby features over 1,200 titles including video slots from Pragmatic Play, live dealer tables from Evolution Gaming — baccarat, roulette, blackjack and game shows — and crash games from Spribe. New games are added regularly. All games are accessible immediately after logging in to your account.

Yes. The full Game Lobby is available on mobile through the browser or via the 22atm app. The app is available for Android and iOS and can be downloaded from the App page. Live casino tables and slots run smoothly on modern mobile devices with a decent internet connection.

Bingo on 22atm is an online number-draw game where players purchase cards and mark off numbers as they are called. Complete a pattern on your card to win. Games run continuously throughout the day at different ticket price levels. Visit the Bingo page for full details on how to join a game and current prize pools.

Games from Pragmatic Play, Evolution Gaming and Spribe use certified random number generators and are independently audited for fairness. RTP (Return to Player) percentages are published by the game providers. Live casino tables use real equipment operated by human dealers streamed in real time, with no computer-generated outcomes.
Technical & Support

App, Account Access & Help

Visit the App page for Android and iOS download instructions. The app gives you the full 22atm experience on your phone — sports betting, Game Lobby, deposits and withdrawals. Your existing account login works on the app so no new registration is needed.

Start by checking your internet connection. Clear your browser cache or restart the app. If the problem continues, try a different browser or network. For the app, check whether an update is available. If the platform still does not load after these steps, contact support at [email protected] so the team can check for any platform issues.

The support team is available by email at [email protected]. When contacting support, include your account username and a clear description of the issue to help speed up the response. The team handles queries about deposits, withdrawals, account access, bonuses and technical problems.

Responsible gaming tools including deposit limits, session timers and self-exclusion are available in your account settings after logging in. Setting a deposit limit means you cannot add more than your chosen PKR amount in a given period. These tools are there to help you stay in control — visit the Responsible Gaming page for a full explanation.

To close your account, email support at [email protected] with your account username and a request for closure. If you are closing your account due to concerns about your gambling habits, the self-exclusion option in account settings may be more suitable as it can be set for a specific time period rather than permanently.
Why 22atm

Built for Pakistan Players

Everything on 22atm is designed around what Pakistan players actually need — from PKR payments to PSL betting and local support.

PSL & Cricket First

PSL, T20 internationals and domestic Pakistan cricket have dedicated betting markets with in-play options so you are always covered for the big matches.

JazzCash & Easypaisa

Deposit and withdraw in PKR using the payment methods you already use every day. Fast, familiar and no hidden conversion fees on your transactions.

1,200+ Games

From Pragmatic Play slots to Evolution Gaming live tables and Spribe crash games — the Game Lobby has something for every type of player.

Responsible Gaming Tools

Deposit limits, session timers and self-exclusion are built into every account. Set your limits before you play and keep your gaming in check.

Mobile App

The 22atm app for Android and iOS brings the full platform to your phone. Bet on PSL from anywhere — perfect for following live matches on the go.

Dedicated Support

The support team is available by email at [email protected] and handles all account, payment and technical queries for Pakistan players.

About This FAQ

Your Questions Answered Honestly

This FAQ page covers the questions that Pakistan players on 22atm ask most often. Whether you are brand new and trying to figure out how registration works, or an existing player with a question about a delayed withdrawal or a PSL betting market, the answers here should give you what you need without having to contact support for every small thing.

The most common area of confusion for new players is the difference between bonus funds and real money balance. When you receive a welcome bonus after your first PKR deposit, that bonus amount sits separately from your real money balance and has wagering requirements attached — meaning you need to wager the bonus amount a set number of times before it converts to withdrawable cash. The exact requirement for your bonus is shown in your account promotions section. Real money deposits and winnings not tied to a bonus can generally be withdrawn at any time subject to the standard verification process.

For Pakistan cricket fans, the betting section is probably where most of the action is. PSL is fully covered from the first match of the season through to the final. Markets open a few days before each game and stay live right up until the toss. Once the match starts, the in-play section activates and you can place bets as the innings progress. The odds shift quickly during live play so it is worth logging in to your account a few minutes before the start if you plan to bet in-play.

Deposits and withdrawals in PKR are straightforward on 22atm. JazzCash and Easypaisa are the most popular options and are supported for both deposits and withdrawals. Raast is also available for players who prefer to use the national payment infrastructure. Bank Transfer is available for larger amounts and is a good option if you prefer not to use a mobile wallet. All PKR amounts are processed without currency conversion, so there are no surprise deductions between your wallet and your account balance.

Account security is something 22atm takes seriously. Your account is protected by password authentication and login monitoring. If you ever receive a suspicious email or message claiming to be from 22atm and asking for your password or financial details, do not respond — the real support team will never ask for your password. If you think your account has been compromised, change your password immediately and email support at [email protected].

Responsible gaming is not just a legal requirement — it is something that makes the overall experience better for everyone. 22atm provides tools in every account to help you stay in control of your spending and time on the platform. You can set a daily, weekly or monthly PKR deposit limit, configure session duration alerts, or use self-exclusion if you feel you need a break. These tools are available 24/7 inside your account settings and take effect immediately. If you want to learn more about how these tools work, the Responsible Gaming page has a full explanation.

If your question is not covered in this FAQ, the support team is the next step. Email [email protected] with your account username and a description of the issue. For the fastest response, include any relevant transaction reference numbers or screenshots if the query is about a payment or technical issue.

Helpful Links
Contact Support

Can't find your answer here? Email our support team directly.

[email protected]

18+ Reminder: 22atm is for adults aged 18 and above only. Use your account's responsible gaming tools to set deposit and session limits. Visit the Responsible Gaming page to learn more.

Still Have Questions? We're Here to Help

Can't find the answer you need? Reach the support team at [email protected] — or create your free account and explore the platform for yourself.

18+ Only  |  Play Responsibly  |  Set Limits First